Delivery Guide

Order Requirements

You must meet the following requirements to be able to place an order.

1. Your order is minimum of £80.

2. We cover your area, which is London and its surrounding area. 

Orders do not meet these requirements will be cancelled and refunded. 

Area We Cover

We operate daily weekday deliveries across London and its surrounding areas. If you are unsure whether we cover your area, please contact our sales team on +44 1992 711326 (Weekdays 9:00am - 5:00pm) or fill out our contact form. 

After you place your order, we will contact you advising when we can deliver to your business, this normally takes 2 - 5 working days. 

Customers outside of London

If you are based outside of London, you may be able to source our products through our nationwide distributor or wholesaler. Please contact us for more details. 

Delivery Costs

Delivery is £3.99 for orders over £80.

Our minimum order value is £80, you may be able to place an order below this value if your delivery address is within proximity of our routine delivery route, otherwise it may be cancelled. 

If in the unlikely event of finding an issue with your delivery (damages or missing items) let the driver know then contact our sales team to resolve the issue.

 

Deliveries will only be made to the address specified by you when you register on the website. 

 

It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the agreed date and time.

 

All goods must be signed for on delivery by an adult aged 18 years or over.

 

All goods remain the property of HP139 Ltd (Brook House Foods) until payment has been made in full and received in full by HP139 Ltd (Brook House Foods).

 

If no one is at the address when delivery is attempted the goods will be retained by us.

 

All goods must be checked off at the time of delivery and queries reported to the driver immediately. No discrepancies will be entertained if goods are not checked off at the time of delivery.

 

All calls are recorded for sales and marketing purposes.